Introducing Recollective Direct Assistance: A New Era of Support for Researchers
At Recollective, we know how valuable your time is. You’re focused on delivering impactful insights, fostering participant engagement and ensuring seamless project execution. That’s why we’re thrilled to introduce Recollective Direct Assistance, a new tier of support designed to lighten your workload, streamline troubleshooting and enhance the overall research experience.
Written By:
Recollective
Posted On:
December 10, 2024
Contents
Whether you’re juggling multiple projects or managing a complex study, Direct Assistance is here to provide the targeted support you need. Let’s explore how this new service can revolutionize how you approach project support.
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Comprehensive Participant Technical Support
Managing participant queries can often feel like an uphill battle—especially when technical issues crop up. With Direct Assistance, your participants have a direct line to our expert Helpdesk through a user-friendly live chat feature. Available from 6 a.m. to 10 p.m. EDT, this dedicated service allows participants to resolve their issues quickly, reducing their frustration and your extra work.
Our Direct Assistance feature is designed to take the burden off your shoulders. No more scrambling to solve technical problems or worrying about participants being left without help. Instead, you can focus on delivering an exceptional research experience.
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Inbound Phone Support: Speak to an Expert in Real Time
Sometimes, nothing beats the immediacy of speaking to a live person. That’s why Direct Assistance offers a dedicated support line for administrators.
Whether you need urgent help or clarity on an issue, our team is just a call away. With priority routing and availability from 6 a.m. to 10 p.m. EDT, you can count on prompt, clear and actionable advice, ensuring minimal disruption to your workflow.
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Case Prioritization for Faster Support
When you’re in the middle of a study, every minute counts. Direct Assistance ensures your support requests are triaged as top priority, providing faster response times and enhanced peace of mind.
With premium case milestones ensuring acknowledgment within 30 minutes, you can rest assured that your issues will be addressed with the urgency they deserve.
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Hands-On Case Resolution: Solutions You Can Rely On
Why struggle to fix an issue on your own when we can resolve it for you? With Direct Assistance, our support specialists can take action directly (with your consent), saving you time and energy.
Whether it’s making adjustments or solving technical glitches, this service ensures minimal disruption and effortless problem-solving.
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Enhanced Pre-Launch Checks: Set Your Project Up for Success
Every great project begins with a solid foundation. That’s why we’ve elevated our Pre-Launch Check service to include tailored consultations and actionable recommendations.
With Enhanced Pre-Launch Checks, you’ll receive personalized insights and implementation support to maximize the potential of the Recollective platform. Confident launches, streamlined workflows and empowered researchers are just a conversation away.
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Why Choose Recollective Direct Assistance?
Direct Assistance is more than just a support service—it’s a partnership. Here’s what you’ll gain:
Reduced workload: Focus on insights while we handle participant tech issues.
Faster resolutions: Triage prioritization and live support minimize delays.
Enhanced efficiency: Hands-on solutions save you time and effort.
Available exclusively for Recollective Qual licences, Direct Assistance is applied as a percentage premium on your existing license cost.
Let’s Take the Stress Out of Support
At Recollective, we’re committed to making your research experience as seamless and efficient as possible. With Direct Assistance, you’ll have the tools and support you need to tackle challenges head-on and deliver exceptional results.
We can’t wait to show you how this service can enhance your research process. Ready to learn more? Reach out to your Recollective representative today to explore Direct Assistance.
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