From the moment we begin working together, you’ll be connected with our team of highly skilled, in-house experts. The flexibility our platform offers extends to the way we support you and your team—we're here whenever and however you need us.
No customer is ever alone. Every Recollective site includes world-class technical support. From setup to completion and beyond, our amazing global team of in-house experts are ready to help.
Standard technical support includes comprehensive Pre-Launch Checks, email and online technical support, ad hoc technical guidance, access to online help articles and more. Our support team is available 7 days a week to ensure your project is a success.
If additional support for a project is what you need, our Recollective Direct Assistance option is available to you.
This flexible support option includes technical support for research participants, direct telephone and video-conferencing support for researchers, hands-on issue resolution, an enhanced Pre-Launch Check, and more.
If you’re running live video research, such as IDIs or video focus groups, there may be occasions when you need in-the-moment support.
With just the click of a button our Live Support team can quickly step into your session and provide technical assistance to your researchers or participants.
To me, the biggest chore of doing qualitative work is thematic coding and analysis. Using excerpting in Recollective while the study runs was an incredible revelation and time saver, allowing me to have the coding done as the study closes. But now, using the new AI functionality, not only is my time to insight even faster, but it’s also giving me the ability to understand my data in a deeper and wider context that I might have missed previously.
Recollective is the best solution for online communities and qualitative projects. The platform’s usage is very intuitive, and the new features for analyzing the results are helpful in gaining insights and addressing the project’s objectives faster and more efficiently.
We consider the Recollective platform best-in-class and our ultimate technology asset in delivering high impact insights at scale and with speed.
Recollective is the best option when it comes to simplicity and all the segmentation functionalities. The other platforms lack this many segmentation options as you offer.
We have used the Recollective platform to power The Cambridge Panel - our online research community of teachers from around the world - for over two years, and in that relatively short period they have become an invaluable partner.
Our programer understood our objectives and activity guide well, and used her expertise to ensure that our programming would be engaging to participants whilst best answering our research questions. We would love to work with the Recollective team again.
The team went above and beyond to ensure that we felt comfortable with using Recollective. They took time to walk us through each step and made us feel at ease to move forward. Kudos to you all!
Incredible assistance. Your team goes above and beyond. Fast and valuable advice. Service is next level. Appreciate you!
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