Recollective Tips and Tricks Series
Ramius is very proud of the high level of customer service we provide to our clients. For example, every Recollective site that is commissioned is given a comprehensive "Pre-Launch Check" by one of our Implementation Consultants.
Having done these site checks for almost a year now, we thought it would be a great idea to share some of the best tips and tricks we know and describe how to avoid making mistakes when configuring your Recollective site.
Each month we will try to post a couple of new tips. We hope you find them useful!
Tip #1 - Sending Email Address and Support Contacts
By far, the most commonly forgotten settings are the Sending Email Address and Support Contact fields, both found in Site Administration > Site Setup > Basic Settings:
For the Sending Email Address*, the default address is an unmonitored Ramius account, so it is highly advisable to update this setting. The Sending Email Address has two roles:
Unchecking the Photo Attachments box (as displayed above) in task setup will disable the photo attachments box from appearing when participants are responding to a Text/Photo task. I always recommend disabling this box if participants have not been given instructions for quantity and image type. Ignoring this best practice doesn’t hugely impact the study, however it may cause some confusion for participants and trigger support emails.
Our experience indicates that when instructions and next steps are clear, your participants have more time to focus on the study and less time to be distracted with avoidable questions.
Thanks!
Lyndsay.
- It is the default address all messages from the system appear to be sent from. Participants can be told to look out for emails from this address and save the address in their contacts to ensure messages aren’t lost in spam or junk filters.
- It is the address that will capture any bounceback notifications.