Support and Advice
Scaled to Your Needs

Every Recollective customer receives standard support that includes access to the online HelpDesk, an extensive knowledge base, and direct assistance from in-house experts via in-platform support and email. Standard support is designed to help teams design, launch, and manage successful projects and communities without needing separate service contracts.

Recollective is built for global brands and enterprises, insights teams and market research agencies that run short and long-term communities, online qual projects and hybrid research programs. Whether you manage continuous insight communities or short‑term diary studies and concept tests, Recollective scales to support complex, multi‑market projects.

Recollective AI weaves intelligent capabilities throughout the entire platform—from automated translations and multimedia summaries to Ask AI for instant data querying and Conversational AI for scalable one-on-one interviews—empowering researchers to collect, analyze and act on insights faster while staying fully in control.
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Ask AI lets you ask questions of your qualitative data in natural language and get instant, sourced answers that point back to specific verbatims and activities. It works across individual projects or your entire portfolio, so you can quickly surface themes, compare segments and pull evidence for stories and reports without manually combing through transcripts.​

Conversation Task introduces an AI moderator that runs scalable, one‑on‑one conversations with participants using objectives you define for tone, structure, depth and intent. These AI‑led conversations feel like live interviews, can be personalized with response piping and are automatically transcribed, summarized, translated and indexed so their findings are immediately available within Ask AI and other analysis tools in Recollective.

Teams use Recollective for online focus groups, bulletin‑board studies, diaries and ethnography, concept and creative testing, UX and product feedback and ongoing customer or member communities. The platform supports both moderated and unmoderated research with flexible activities, tasks and discussion formats.

Yes. Recollective is designed to support always‑on insight communities with tools for engagement and segmentation. Advanced moderation and a wide range of activities make it easy to run continuous programs and recurring studies with the same participants.

Recollective includes integrated live video capabilities for group discussions, depth interviews and live concept reviews. You can combine live sessions with asynchronous tasks, pre‑work and follow‑up activities in the same platform to create richer, multi‑phase qualitative projects.

Recollective can integrate with key tools your team already uses, including panel providers, survey platforms, identity and SSO solutions and analytics or reporting workflows. These integrations help you streamline recruitment, data security and downstream reporting across your research tech stack.

Recollective is built with enterprise‑grade security, including data encryption, access controls, and support for common privacy and compliance requirements. This allows research teams to confidently run projects with sensitive customer, employee, or member data across multiple markets.

Most teams can configure and launch a new qualitative project or insight community in days, not weeks. Pre‑built templates, flexible activity types and a user‑friendly interface help you design tasks, invite participants and start collecting feedback quickly.

You can request a tailored demo directly from the Recollective team, who will walk you through the platform, example studies and relevant features for your use cases. Pricing is typically based on project scope, number of participants and level of services or support your team requires.