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From the moment we begin working together, you’ll be connected with our team of highly skilled, in-house experts. The flexibility our platform offers extends to the way we support you and your team—we're here whenever and however you need us.

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Technical Support

No customer is ever alone. Every Recollective site includes world-class technical support. From setup to completion and beyond, our amazing global team of in-house experts are ready to help.

Standard technical support includes comprehensive Pre-Launch Checks, email and online technical support, ad hoc technical guidance, access to online help articles and more. Our support team is available 7 days a week to ensure your project is a success.

Direct Assistance

If additional support for a project is what you need, our Recollective Direct Assistance option is available to you.

This flexible support option includes technical support for research participants, direct telephone and video-conferencing support for researchers, hands-on issue resolution, an enhanced Pre-Launch Check, and more.

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On-Demand Support

If you’re running live video research, such as IDIs or video focus groups, there may be occasions when you need in-the-moment support.

With just the click of a button our Live Support team can quickly step into your session and provide technical assistance to your researchers or participants.

To me, the biggest chore of doing qualitative work is thematic coding and analysis. Using excerpting in Recollective while the study runs was an incredible revelation and time saver, allowing me to have the coding done as the study closes. But now, using the new AI functionality, not only is my time to insight even faster, but it’s also giving me the ability to understand my data in a deeper and wider context that I might have missed previously.

Tom Glover
Senior Qualitative Research Analyst
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Live Support Packages

If you’re new to live video research or anticipate a larger requirement for in-meeting technical support, consider one of our Live Support Packages. From moderator training and in-session support to full programming services, every step of your project will be in good hands.

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