Technical Operations Specialist

Background

Recollective Inc. is a global software company that builds and supports Recollective, a cloud-based business insight platform. Recollective serves the rapidly growing online market research industry and is used by hundreds of organizations worldwide to run online communities, focus groups and more.

The Recollective platform combines an easy to use and intuitive interface with a suite of powerful research functionalities. Our customers use Recollective as a fully customizable do-it-yourself (DIY) solution or implement it with the support of our growing network of global service partners.

In addition to software, Recollective Inc. offers an extensive range of technical support and project services to our customers, delivered in-house by a highly skilled Customer Services team.

Technical Operations Specialist

Recollective is searching for a talented, all-round tech wizard to join our Operations team as a Technical Operations Specialist. As a part of this internally focused team, you will be responsible for helping us plan, evaluate, implement and streamline new technologies in our business operations.

You will have a passion for all things technical and possess strong software coding skills, experience in technical implementation (including platform integrations via APIs) plus project management experience. Using these skills, you will support Recollective to add new capabilities as we continue to expand our business operation processes and tools.

This role requires all eligible candidates to be located in the Ottawa region of Canada and to work from the company head-quarters once local restrictions related to the pandemic have been lifted.

Key opportunities

  • Collaborative company culture with long tenures and low turnover
  • Work with innovative leading-edge technology
  • Opportunity to have a significant impact on organizational growth and success
  • Many opportunities for internal career progression
  • Extensive health benefits, company RSP and many extras such as company-sponsored social outings and more
  • Join us at our brand new office, fully refurbished in downtown Ottawa

Responsibilities

  • Project manage and ensure the on-time implementation of critical business operational changes. That will include requirements gathering, software evaluation, technical software configuration plus ongoing assessments and support
  • Maintenance and streamlining Recollective’s use of Salesforce to support high scale business operations. That includes optimizing data models and data sharing with other platforms to ensure Recollective sales and service teams have a holistic view of our customers
  • Support executives with data modelling and business intelligence dashboards
  • Providing technical assistance to employees in their use of supported business software and hardware. A strong understanding of Mac OS is a significant advantage

Requirements

  • Minimum 2+ years of recent experience in a software development or specialized technical support role. Preference will be given to candidates having experience with a recognized software or technology vendor
  • Candidates must have graduated with a university degree or diploma in computer science, engineering or other technical science from an accredited institution
  • Strong experience in Salesforce Development: Apex and SOQL, Lightning configuration and Flows
  • Web Development: HTML, CSS, JavaScript. Candidates with demonstrable experience using Java, PHP and Twig Templates as part of a previous role preferred
  • Webhook integrations using various API types (JSON, REST and SOAP)
  • Experience building websites using Craft CMS
  • Experience designing business intelligence reports and effective data modelling is also highly desirable
  • Self-starter that is able to work independently, effectively and committed to continuous learning
  • Ability to confidently and effectively work with C-Level and Director levels
  • Excellent written and oral communications skills, fluency in English a essential

Apply now

Qualified applicants are invited to submit a resume with a cover letter outlining how your skills and experience meet the above requirements.