Account Manager

Background

Recollective Inc. is a global software company that builds and supports Recollective, a cloud-based business insight platform. Recollective serves the rapidly growing online market research industry and is used by hundreds of organizations worldwide to run online communities, focus groups and more.

The Recollective platform combines an easy to use and intuitive interface with a suite of powerful research functionalities. Our customers use it as a fully customizable do-it-yourself (DIY) solution or implement it with the support of our growing network of global service partners.

In addition to that, Recollective provides a great range of internally-delivered technical support services to our customers catering to their unique business needs.

Account Manager Role

Recollective is searching for an ambitious Account Manager to join our Account Management team. As an Account Manager you will be responsible for maintaining and expanding relationships with client accounts, working to increase project license sales volume and revenue within a population of established accounts.

To achieve this goal, you will:

  • Collaborate with existing customers to identify and implement new ways to use Recollective that drive mutually beneficial additional business
  • Expand Recollective’s reach to include adjacent teams and offices within a customer’s organization
  • Conceptualize, plan and implement customer awareness and loyalty programs to drive additional sales

The role may also include the opportunity to take part in wider business development initiatives such as attending industry conferences.

Key opportunities

  • Collaborative company culture with long tenures and low turnover
  • Work with innovative leading-edge technology
  • Opportunity to have a significant impact on organizational growth and success
  • Many opportunities for internal career progression
  • Extensive health benefits, company RSP and many extras such as company-sponsored social outings and more
  • Join us at our brand new office, fully refurbished in downtown Ottawa

Responsibilities

  • Develop relationships with primary customer contacts to ensure that they are fully immersed in Recollective’s software and services ecosystem by conducting regular account check-ins
  • Work collaboratively with customers to support their business by providing resources, conducting software demonstrations and sharing industry knowledge
  • Collaborate with managers to plan new sales campaigns to stimulate demand for new product applications, purchasing options and service solutions
  • Execute presale procedures to confirm project needs, make suggestions regarding the ways in which Recollective can support the project and ensure that the client is making the best selection to achieve their goals
  • Maintain Recollective’s CRM to record closed and future pipeline of sales. Support management to project accurate sales numbers and act as a mechanism for tracking and nurturing deals
  • Perform post-sales call activities and maintain consistent communication with the front-line customer support specialists to ensure customer satisfaction
  • Collaborate with our team of customer onboarding specialists to ensure customers progress through the expected stages of account growth as anticipated
  • Share customer insights with managers and product team to better address future user requirements and needs

Requirements

  • Minimum 2-5 years of recent experience in high-tech sales OR 2-5 years of recent sales experience in an agency setting such as marketing research, advertising or public relations
  • Minimum 2-year college diploma, with preference being given to candidates holding a University degree in business/sales & marketing
  • Effective time management skills and proven ability to coordinate multiple projects at once
  • Self-starter with strong interpersonal skills
  • Ability to confidently and effectively meet with C-Level and Director level contacts
  • Excellent written and oral communications skills, fluency in English being essential
  • Preference will be given to candidates having Corporate Sales experience with a recognized systems integrator or technology vendor

Apply now

Qualified applicants are invited to submit a resume with a cover letter outlining how your skills and experience meet the above requirements.