Implementation Analyst

Ramius Corporation - headquartered in Ottawa, Canada - builds ground-breaking social software, bringing people together to connect, engage and collaborate with intuitive ease and reliability. Whatever you need to do, from gathering business insights that go beyond surveys, innovating and co-developing the next big thing, building brand advocates or empowering employees to work smarter, it can be done using one of Ramius' suite of online community software solutions.

Ramius' core product is Recollective, an intuitive new approach for building online qualitative research studies that incorporate modern online community and social capabilities. Recollective is available to research agencies, enterprises or other professionals as a cloud-based, highly scalable software solution. (www.recollective.com)

Ramius currently has openings for full-time Implementation Analysts to work out of its Gatineau office.

Ramius is searching for talented Implementation Analyst to join us as we create a new future in social research software. As a part of our growing team, you will work with Implementation Consultants to implement and support client research programs on the Recollective platform and provide first-line support.

Responsibilities:
  • Follow the Ramius implementation process to initially setup and launch new client sites.
  • Liaise and work with an internal Implementation Consultant to review and then program research guides into Recollective for clients as a "QuickStart"
  • Coordinate the upload of participant data files into Recollective by liaising with recruiting partners.
  • Liaise with Implementation Consultants to gather evidence for software bugs and to document them for handover to QA team.
  • Contribute to create new help documentation and update existing online articles.
Required Skills and Experience:
  • Demonstrated capability for strong organizational skills and adherence to process.
  • Excellent written and oral communication skills, with a demonstrated strong ability to work proactively with a team of colleagues.
  • Strong customer support skills and attention to detail.
  • Ability to multi-task in a fast paced environment and adapt to changing organizational demands.
  • Knowledge of HTML, Javascript and CSS considered an asset.
Apply Now

Qualified applicants are invited to submit a resume with a cover letter outlining how your skills and experience meet the above requirements.

E-mail your resume and cover letter to careers@recollective.com. Clearly specify the position name in the subject of your e-mail.